PoPI – Process Manager

TITLE: PoPI Process Manager
LOCATION: Johannesburg – Midrand
INDUSTRY: Telecommunications
SALARY: Negotiable
ROLE: Analyse the current operational areas and business processes in each area to determine alignment to PoPI requirements. Initiate gap analysis and corrective actions to ensure PoPI compliance.

• B degree – preferred  or relevant experience
• Project Management Qualification would be an advantage
• Six sigma, Lean,  DMAIC and process improvement qualifications– preferred
• eTOM certification would be an advantage
• ARIS
• DAMA / CDMP

• 5-8 years in Business Analysis
• Process Mapping
• Project Management
• Workshop facilitation
• Data Governance or Data Management

• Analyze process gaps in relation to PoPI requirements
• Design solutions to bridge process gaps
• Lead PoPI business unit activities including day to day running of POPI initiatives. Drive POPI deliverables for Business Unit (BU)
• Interface to the macro project team
• Provide guidance on Compliance Assessment System & Data Resource Catalogue (PoPI Tools) to responsible BU champions
• Facilitate completion of detailed analysis workshop
• Raise and discuss issues of common interest with other BUs and share solutions
• Communicate progress of company wide solution deployment to BU project champions
• Implement directives from the Steering Committee
• Assist in drafting requirement specifications
• Create system and process solutions and document such solutions
• Assist with identifying deliverables based on risk, effort and resources
• Ensure all third parties for the BU, both local and foreign meet the Vodacom compliance requirements.

• BU progress tracking & reporting to stakeholders, including Chief Officer
• Define impacted KPIs and provide a baseline measure to ensure improvements are measured
• Lead PoPI business unit activities including day to day running of POPI initiatives. Drive POPI deliverables for Business Unit (BU)
• Responsible to manage the PoPI champions in the BU, accountable to Chief Officer of BU
• Preparation of budgetary cost for project implementation

• Research best practice frameworks and capabilities
• Design and map future processes based on best practice knowledge and aligned with PoPI requirements
• Ensure alignment between project processes, customer journeys, OOTB (out of the box) system functionality and business requirements
• Ensure KPIs are linked to processes in order to measure performance
• Ensure processes are mapped in ARIS according to the quality standards set by Vodafone group.

• Drive measurement of selected key customer facing processes on a regular basis
• Identify bottlenecks and potential optimization opportunities
• Design optimized processes aligned with increasing NPS and customer satisfaction and enhancing overall customer experience
• Where possible and where tools are available, simulate processes prior to implementation to determine if desired outcome would be achieved
• Measure new processes to ensure improvement targets were achieved
• Co-ordinate continual improvements of the Quality Management system to ensure that evidence of corrective action and preventative actions are taken, recorded and reviewed.
• Report on the performance of the quality management systems and any need for improvement
• Analyse data and report on the effectiveness of the Quality Management system and evaluate where continual improvements of the Quality Management System can be made at all Levels of Management
• Co-ordinate continual improvements of the Quality Management system to ensure that evidence of corrective action and preventative actions are taken, recorded and reviewed.
• Report on the performance of the quality management systems and any need for improvement
• Analyse data and report on the effectiveness of the Quality Management system and evaluate where continual improvements of the Quality Management System can be made at all Levels of Management.

• Ensure alignment between project processes, customer journeys, OOTB (out of the box) system functionality and business requirements
• Ensure KPIs are linked to processes in order to measure performance
• Ensure processes are mapped in ARIS according to the quality standards set by Vodafone group.

• Define, implement and sustain processes of authority and control (planning, monitoring and enforcement) over the management of the business definitions and rules, specifically as required for data impacting on customer experience
• Ensuring that data definitions are applied consistently and resolve conflicting data definitions and communicate resolution.
• Communicating any changes to business rules and definitions to all relevant stakeholders.

• Do regular data quality audits to ensure that customer data quality is maintained
• Investigate reasons for poor data quality in systems affecting customer experience
• Implement process and system changes to ensure better data quality
• Drive business adoption of changes in process and system.